Refund policy

Damages and issues
Please inspect your order upon reception and contact us within 24 hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Send us photos of the items which show clearly what the problem is.

Exceptions / non-returnable items
Perishable goods (such as food, flowers, or plants) and custom products cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received your photos and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sarah@ediblemuseum.com